At Nervolab, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains how orders placed through Nervolab.com are processed and shipped.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays. During sales, promotions, holidays, or periods of unusually high order volume, processing times may be longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Time

Estimated delivery times will be displayed during checkout or communicated in your order confirmation.

Please understand that shipping times are estimates and are not guaranteed delivery dates. Delays may occur due to carrier issues, weather, holidays, incorrect shipping information, or circumstances outside our control.

We will make reasonable efforts to ship orders within the timeframe stated on our website. If we become unable to ship your order within the applicable timeframe, we will contact you regarding the delay and, where required, provide you with the option to cancel your order and receive a refund.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Nervolab is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: support@nervolab.com

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

For packages that appear to be lost or significantly delayed, please contact us at support@nervolab.com and we will review the situation and assist where reasonably possible.

International Shipping

At this time, Nervolab primarily serves customers in the United States.

If international shipping becomes available, applicable shipping costs, customs duties, taxes, and import fees will be the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have questions regarding your order or shipping, please contact:

Nervolab
Email: support@nervolab.com
Website: Nervolab.com